Customer Service Executive

Customer Service
Bahrain 🇧🇭
October 2, 2023

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Job Description

Provide support to Batelco customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour

Skills

  • Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels

  • Understand and investigate the queries, requests or complaints

  • Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department

  • Provide accurate, valid and complete information or solution by using the right sources of information

  • Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls

  • Inform Team Leader when a recurrent problem appears, to prevent further cases

  • Maintain and update customer information in the database

  • Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints

  • Follow communication scripts and protocols and ensure adherence to quality standards and guidelines

  • Keep abreast of products and promotions to provide exceptional customer support

  • Take ownership for attending the trainings as per the plan

  • Take ownership for completing PMR process, employee engagement surveys in time

  • Continuously share the knowledge and understanding of the telecom industry and business trends

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