Key Account Manager

Job Description

Responsibilities:

• Manage and develop important client relationships with guidance from senior colleagues and/or manage an account team delivering day-to-day support
• Develop and implement a relationship management plan for existing client accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from our clients to ensure their needs are met, providing presentations, summary analyses, and recommendations for changes based on customer input.
• Collaborate internally and work as the customer champion in cross-functional teams to build strong external customer relationships.
• Develop and implement a relationship management plan for potential client accounts to identify and build relationships with relevant decision makers and influencers and to enable effective two-way flow of information and resolution of issues. Act as first point of contact for client queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.
• Identify potential clients by obtaining information, referrals, and recommendations from existing clients and other contacts (Referrals)
• Track budgets and report variances to more senior colleagues.
• Focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies.

Skills

• Knowledge of the product line and its applications, along with a strong understanding of the client’s objectives and challenges.
• Passionate, self-motivated, and detail-oriented team player who is committed to the success of our clients.