Quality Assurance manager

Job Description

• Determining, negotiating and agreeing on in-house quality procedures, standards and specifications.
• Responsible for performing Internal Quality Assurance Audits of the operational process to ensure compliance with processes, policies, procedures and quality standard
• Assessing customer requirements and ensuring that these are met.
• Investigating and setting standards for quality and health and safety.
• Working with operational staffs to establish procedures, standards, systems and procedures.
• Determining training needs.
• Acting as a catalyst for change and improvement in performance and quality.
• Directing objectives to maximize profitability.
• Recording, analyzing and distributing statistical information regarding quality standards.

Skills

• A Bachelor degree in a relevant discipline.
• Data Analysis skills.
• Report writing, business and technical correspondence.
• Minimum 10 years of extensive experience in a similar role with Facilities Management companies.
• Good Experience in Quality Control Systems.
• Membership with the Chartered Quality Institute (CQI) and should be certified in QA/QC.
• Experience in CAFM.
• A keen eye for detail and desire to probe further into data.