Customer Care Advisor – Inbound Sales – GB

Job Description

<strong>Job Description</strong><p><br></p><strong>Report to: Contact Centre Supervisor </strong><p><br></p>We are looking for people who are hardworking, motivated, driven and of course fun! As the CS Inbound Sales Agent you will be required to sell a range of National Pen products to <strong>new and existing customers</strong> answering inbound telephone sales queries from the National Pen mailing campaigns. In doing so, you will provide our customers with an incredible service, whilst establishing long-term customer relationships.<p><br></p><strong>What you will do:</strong><p><br></p><ul><li>Answer inbound sales calls from the mailing campaigns</li><li>Propose suitable products and solutions to callers</li><li>Ensure any customer issues are dealt within an efficient manner, informing the customer of any new products</li><li>Explaining our product range to new customers and proposing some suitable products and offers</li><li>Verifying the order and customer details over the phone</li><li>Achieve weekly individual sales targets </li><li>Attend weekly team catch up meetings</li><li>Maintain up-to-date knowledge of our products and processes </li><li>Receive on-going training, support and coaching </li><li>Any other duties/projects as directed by Senior Management</li><li>Cover other miscellaneous tasks if time allows including text translations, customer queries from Facebook and Trustpilot product feedback</li></ul><p><br></p><strong>What we need from you:</strong><p><br></p><ul><li>Fluent in English </li><li>Minimum of 1 year experience in sales, building relationships with key decision makers</li><li>Passionate about deserving customer service and customer expectation</li><li>Excellent communication and negotiation skills </li><li>Have the ability to maintain professionalism under pressure</li><li>An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills</li><li>Excellent PC skills essential </li><li>Highly organised with a strong attention to detail </li><li>Self-motivated and goal oriented</li><li>Be a team player</li></ul><p><br></p><strong>What we offer you:</strong><p><br></p><ul><li>Excellent salary – great work is rewarded!</li><li>Paid holidays</li><li>First day induction</li><li>Paid training</li><li>Continuous coaching and mentoring</li><li>Career development program</li><li>Vouchers</li><li>Multicultural environment</li><li>Amazing employee referral program so you can bring your friends</li><li>Meal &amp; voucher </li><li>Transportation </li></ul><p><br></p><strong>About National Pen</strong><p><br></p>In business for over 50 years, National Pen is a world class provider of personalized marketing solutions. We offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care. National Pen operates across 10 locations globally with facilities in Europe, North America, Africa, and Asia and employee over 3500 people through our multi-channel business.<p><br></p>In December 2016 National Pen Corporation was acquired by Cimpress N.V., a leader in mass customisation. Cimpress employs 10,000 people across 30 countries globally and offers a portfolio of more than 20 successful brands including Vistaprint, National Pen, Albelli, Drukwerkdeal, Pixaprinting, Exprint and WIRmachenDruck.