Customer Care Specialist – German and French Speaker

Job Description

<p><strong><em>About Expensya </em>🦄</strong></p><p>Founded in 2014 by Karim Jouini and Jihed Othmani (Formers Microsoft) joined in 2015 by Marc Clatot (General Manager – American Express Corporate Payments France Benelux), Expensya is the service to automate and treat companies spent from end-to-end: Budget setting, Validation, Payment and Accounting integration. </p><p>With more than 160 employees in 4 countries, Expensya is used by more than 6,000 companies worlwide with more than 700,000 users. </p><p>Expensya presently offer professional payment cards with digital management software enabling companies to automate their financial process with a strong control on spent thanks predefined budgets. </p><p><br></p><p><strong><em>Responsibilities </em>✔️</strong></p><ul><li>Daily point of contact of the customer with the support and collaboration of the level 2 and level 3 support teams</li><li>Product expertise and product enhancement: Participation in bug bashes of new versions, writing and validation of expert articles, product enhancement requests</li><li>Continuous improvement of customer care: Proposal to improve the Expensya back-end, improvement of customer care processes and diagnostic tools, automation of Customer Care&nbsp;tasks</li></ul><p><br></p><p><strong><em>Qualifications </em>🎯</strong></p><ul><li>Strongly service and customer satisfaction minded, a real taste for customer contacts</li><li>Analytical and listening skills</li><li>Ability to take ownership and diagnose complex problems with a critical mindset</li><li>Ability to manage several tasks related to technical or functional subjects with a sense of urgency (prioritization and time management)</li><li>Ability to remain calm and focused in a stressful situation</li><li>Excellent written and oral communication skills, particularly in explaining in concise and clear terms technical subjects to non-technical people</li><li>Methodical and rigorous</li><li>Excel proficient, including advanced features such as pivot tables</li><li>SQL language skills appreciated</li><li>Ability to manage technical subjects in a digital environment: API management, import/export data processing principles, use of internet browsers, installation of mobile apps, etc.</li><li>Languages:</li></ul><p>Fluent German: Mandatory</p><p>Fluent French: Mandatory</p><p>Fluent English: Nice to have</p><ul><li>Technical degree or equivalent, ideally in information technology</li><li>Confirmed experience in a service company, for example at a software integrator, a SaaS company or a CRM / Call center company</li></ul><p><br></p><p><strong><em>Why join Expensya as a customer care specialist and what are the career path opportunities? </em>✨</strong></p><p>The Customer Care team is the ideal environment to support and experience the digital transformation of businesses on a daily basis, ranging from very small businesses to large groups: You will be trained continuously on a best-of breed solution and will join a team with a strong team spirit, a strong appetite for customer satisfaction and a continuous learning mindset.</p><p>This role is the ideal gateway to move quickly towards new challenges at Expensya: Level 2 support engineer, project manager, product manager, inside sales, customer success manager, etc.</p><p><br></p><p>Don’t hesitate to apply if interested 📣</p>