Customer Service Executive

Job Description

We are seeking a customer service executive to join our team in the United Arab Emirates. As a customer service executive, you will be responsible for providing excellent customer service to our customers and ensuring a positive customer experience.<p><br></p>You will be required to handle customer inquiries, resolve customer complaints, and other related customer service duties.<p><br></p><strong><u>Responsibilities</u></strong><p><br></p><ul><li> Handle customer inquiries and complaints in a professional and timely manner </li><li> Provide accurate and timely information about products and services </li><li> Identify customer needs and find solutions to customer issues </li><li> Maintain customer database and records </li><li> Follow up with customers to ensure their satisfaction </li><li> Respond to customer inquiries via phone and email </li><li> Track customer complaints and provide feedback to management </li><li> Proactively suggest new products and services that could benefit customers </li><li> Provide excellent customer service in person and via telephone </li></ul><p><br></p><strong><u>Qualifications</u></strong><p><br></p><ul><li> Previous experience in customer service </li><li> Excellent verbal and written communication skills </li><li> Ability to handle customer inquiries and resolve customer issues </li><li> Ability to work in a fast-paced environment </li><li> Strong organizational skills </li><li> Ability to multitask and prioritize tasks</li></ul>