Operations Coordinator

Job Description

<strong>We are looking for a proactive and professional </strong><strong>Operations Coordinator</strong><strong> to join our Saudi team!</strong><p><br></p>The role will support the AstroLabs expansion team by managing and maintaining relationships with AstroLabs clients (local and international investors, entrepreneurs, and companies) who are looking to expand their business to Saudi Arabia.<p><br></p>The Operations Coordinator should be a customer-oriented professional who can manage the delivery of our licensing services whilst building rapport with VIP clients, striving to increase client satisfaction and referrals. The right candidate will be a quick learner, have an interest in operations, have great communication skills, and understands what it is, to give world-class customer service. As the main point of contact for our clients, we need someone who is professional, proactive, and reflects our ‘Make it Happen’ attitude!<p><br></p><strong>Key Responsibilities</strong><p><br></p><strong>Client Management:</strong><p><br></p><ul><li>Offer world-class customer service to all visiting General Managers.</li><li>Building strong relationships throughout the different Ministries such as MISA, MoC, MoJ, MoL, and Saudi Business Centre.</li><li>Provide necessary advice to managers and team members on current changes and system updates related to the Ministries.</li><li>Updating General Managers, CEOs, and point of contacts with the process via emails. </li><li>Updating the Client Management System (CRM-Salesforce) with the progress of the Client’s Journey at each step and on a daily and weekly basis. </li></ul><p><br></p><strong>Operations:</strong><p><br></p><ul><li>Accompanying General Managers to the relevant Government entities such as CoC, SBC…</li><li>Accompanying General Managers to the medical testing facilities.</li><li>Assisting the Clients with their Bank Account opening and having it fully operational..</li><li>Attesting &amp; notarizing documents at the relevant government entities (MoFA, MoJ, SBC..).</li><li>Performing online tasks for the Clients such as issuance of Work Permit, issuance of Health Insurance, Iqama, exit/re-entry visa, and etc.</li><li>Frequent visits to the Ministry of Labor office for submitting clients’ documents.</li><li>Registering and Managing the Government portals for the clients while continuously updating and performing related tasks (MISA, Absher, SPL, GOSI, MoL, Qiwa, Muqeem, Mudad, MoC…).</li><li>Visiting Ministries to follow up on delays or bottlenecks in the setup process.</li></ul><p><br></p><strong>Product Development:</strong><p><br></p><ul><li>Continuously and proactively propose ways to improve clients’ experience by finding new services and products that are of high value and impact.</li><li>Investigate &amp; prepare documents and reports on any new processes added by the Government.</li><li>Build new connections across Banks to facilitate bank services to the client.</li></ul><p><br></p><strong>What’s in it for you?</strong><p><br></p>https://go.astrolabs.com/astrolife<p><br></p><ul><li>Fluent in English and Arabic (both written and spoken)</li><li>Excellent verbal and written communication skills</li><li>Strong organization skills with the ability to take ownership of tasks</li><li>Excellent attention to detail</li><li>Ability to multitask and prioritize</li><li>The ability to work efficiently under pressure</li><li>Ability to use a range of computerized government system applications</li><li>Strong interpersonal skills and an ability to build rapport with customers</li><li>Ensuring a positive and professional client service experience</li><li>Committed to helping clients and demonstrating excellent customer service skills at all times</li><li>Willingness to learn in the workplace and grow</li><li>Previous experience working as a client relationship manager or a track record of managing client relationships</li><li>Previous experience in conflicts resolution</li><li>Experience in process mapping and reengineering</li><li>Problem-solving skills</li><li>Organized, detail-oriented, and results-driven</li><li>A strong entrepreneurial spirit is a plus!</li></ul>