Technical Project Specialist – Hospitality

Job Description

<strong>Summary: </strong><p><br></p>The Technical Project Professional – Hospitality, is responsible for the design, implementation, and maintenance of the organization’s digital services and business partners IT systems. This role will work closely with business partners (operators), IT operations, and other stakeholders to ensure that IT &amp; AV systems selected correctly, deigned, integrated to suit all hospitality operators. Systems are effectively used to deliver high-quality IT services. The ideal candidate will have a strong understanding of hospitality IT systems and best practices, as well as experience in IT operations and management.<p><br></p><strong> Responsibilities </strong><strong> : </strong><p><br></p><ul><li> Strong knowledge and practical experience of hospitality solutions and integrations. For example – PMS (Opera, Protel etc), POS (Simphony, etc), CRS (Amadeus etc), Financials (SAP), Material Control (Adaco, FMC), Telephone Systems, IPTV, Digital Signage, CCTV. </li><li> Coordinate with business partners and develop strategies to implement various technology solutions effectively. </li><li> Liaise with department heads to gather requirements and determine deliverables according to business expectations. </li><li> Administer effective delivery of all technology projects within an appropriate budget and timeframe, providing regular feedback to the relevant stakeholders. </li><li> In collaboration with Senior Stakeholders and according to the business priorities and requirements, develop a practical roadmap and technology plan and ensure adherence. </li><li> Evaluate and suggest new technologies and systems to improve operational efficiency, guest satisfaction and improved competitiveness. </li><li> Maintain knowledge on emerging trends and initiate appropriate decisions for various technology. </li><li> Administer maintenance, licensing, and purchase of all information technology software systems. </li><li> Analyse all business objectives and recommend solutions to all technology investments across the Group, Hotels and F&amp;B divisions. </li><li> Establish, administer and maintain software and hardware installations that provide IT services to all departments across the portfolio and business units. </li><li> Manage Vendor/Partner relations for technology supplies and project implementations, as well as interfacing with the business stakeholders to completion. </li><li> Ensure Vendor/Partners comply with SLAs in terms of timeframes, deliverables, compliance, and performance metrics. </li><li> Ensure that excellent customer service and communication is a hallmark of the IT department. </li><li> Ensure effective use of resources to provide a 24/7 1st &amp; 2nd level support service. </li><li> Nurture and coach the IT team on technology best practices, process improvement, problem solving, skills development, and stakeholder engagement. </li><li> Establish a state of art IT structure and recruit necessary teams to provide best IT services both operators and internal IT service consumers. </li></ul><p><br></p><strong> Desired Skill &amp; Expertise </strong><p><br></p><strong> Technical Capability: </strong><p><br></p><ul><li> Strong technical skills with the ability to troubleshoot. </li><li> Experience with Server Storage </li><li> Experience with Ethernet networking, LAN/WAN network technologies, Wi-Fi6. 6e, IP addressing, DHCP, DNS, VLAN and GRMS. </li><li> Experience with planning, architecting, implementing, and maintaining IT systems in a high-availability and multi-operator environment. </li><li> ITIL and ITSM practical experience and knowledge; prior experience in managing a helpdesk. </li><li> Experience with virtualized computing environments including VMWare and/or HyperVisor </li><li> Experience managing backup Solutions and Disaster Recovery </li><li> Experience with Audio &amp; Video systems, IPTV and in-room technologies </li><li> Hands on knowledge of Microsoft products and platforms, such as Office 365, Microsoft Windows server and desktop technology, Active Directory/Azure AD, SCCM, IIS, DNS and DHCP </li><li> Experience on large scale of projects and multi projects. </li><li> Experience on multi operator/hotels environment. </li><li> Experience with CCTV and security systems such as door look and access control. </li><li> Thorough understanding of IT security concepts, principles and compliance on PCI-DSS and GDPR </li></ul><p><br></p><strong> Soft Skills: </strong><p><br></p><ul><li> Excellent customer service skills </li><li> Excellent listening, oral and written communication skills </li><li> Ability to communicate with, present to and manage the expectations of Senior Stakeholders (SVP, CXO) within the organization. </li><li> Detail oriented, self-motivated, and able to work independently. </li><li> Excellent organizational, problem solving and time management skills. </li><li> Must exhibit highest levels of confidentiality. </li><li> Must be able to convey information and ideas clearly and to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. </li><li> Must be able to evaluate and select among alternative courses of action quickly and accurately and work well in stressful, high-pressure situations. </li><li> Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. </li><li> Must be able to work against deadlines. </li><li> Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, Guests and Vendors </li><li> Ability to respond to common inquiries or complaints from system users in a professional and friendly manner. </li><li> Understands high-priority scenarios and acts accordingly. </li><li> Strong administrative abilities and organizational skills </li><li> Ability to work under pressure, manage ambiguity, change and time constraints. </li><li> Vendor management experience ability to drive business value from partners. </li><li> Team player </li><li> Should be having project management skills and work with Gannt chart. </li></ul><p><br></p><strong> Education </strong><p><br></p><ul><li> A bachelor’s degree in computer science, or a related field </li></ul><p><br></p><strong>Qualifications</strong><p><br></p><strong> Essential </strong><p><br></p><strong> Desired </strong><p><br></p><strong>Qualifications</strong><p><br></p>Graduate degree in IT management or similar relevant field<p><br></p>Professional certification in IT<p><br></p><strong>Experience</strong><p><br></p>5 years of current and hospitality experience in IT<p><br></p>10 years of current and hospitality experience in IT<p><br></p><strong>Skills</strong><p><br></p>Strong numerical and analytical skills<p><br></p>Strong attention to detail<p><br></p>Good communication – both verbal and written<p><br></p>Ability to work under pressure<p><br></p>Proficient in Microsoft Office, advanced knowledge of MS Excel<p><br></p>Ability to use module software’s and Gann Chart<p><br></p>Critical thinking and evaluation<p><br></p>Cognitive and innovative<p><br></p>Organizational<p><br></p><strong> Competencies </strong><p><br></p>Persuasion and influence<p><br></p>Business Acumen<p><br></p>Collaboration<p><br></p>Leadership<p><br></p>Presentation