Telemarketer

Job Description

Responsibilities for Telemarketer<p><br></p><ul><li>Work with team members on the call floor to meet sales and performance goals</li><li>Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes</li><li>Meet or exceed projected weekly and monthly sales goals</li><li>Intercept and respond to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy</li><li>Accurately document the customer’s personal information including phone number, address and other order information</li><li>Persuasively engage the customer in conversation to explain how the item will add value to their lives and meet their needs</li><li>Ask relevant leading questions to understand the customer’s needs and recommend the best product or service for their purposes</li><li>Follow prepared sales script to provide accurate information about a products price, features and benefits</li></ul><p><br></p>Qualifications for Telemarketer<ul><li>1-3 years of previous experience in customer service or telemarketing preferred</li><li>Able to improve sales techniques</li><li>Experience handling and processing payment information over the phone is advantageous</li><li>Ability to promote a product or service using persuasive language and techniques</li><li>Fluency in English is essential, bilingual is preferred</li><li>Excellent communication and interpersonal skills</li><li>Professional experience using online forms to enter payment and personal information</li><li>Experience in a position where meeting sales goals was important indication of performance</li></ul><p><br></p>