Romanian Customer Support Agent
Job Description
Are you a strong communicator, passionate about people and experienced within a call center environment? Would you like to work with an international team, based in beautiful Casablanca? Are you focused on customer experience and delivering qualitative services? This is your chance because our customer is looking for go-getters to guide and develop a team for a growing activity.<p><br></p>Want to take the next step and start this new adventure? Take a look at this job position!<p><br></p>Our client is a European, fast-growing mobile company, currently having operations in eight countries. They were founded in 2001, and provide services in many countries around the world. They employ over 62 nationalities worldwide in six different countries.<p><br></p><strong>Tasks</strong><p><br></p>You will be responsible for delivering top-notch customer service. You will be in touch with existing customers and will assist them with queries over the phone. One of your main tasks will be assisting customers to register their SIM cards by verifying their identity via a video call. You will need to be available to work on a shift rotation. Our main goal is to deliver a consistent level of customer service.<p><br></p><strong>Requirements</strong><p><br></p>We are looking for customer-oriented Romanian speakers to join our multicultural team.<p><br></p>We expect you to have a positive attitude, be flexible, and be respectful towards all colleagues. English or French as well would be a plus, but it is certainly not a requirement.<p><br></p><ul><li>Full proficiency (verbal & written) in Romanian</li><li>A first experience in a customer service environment will be considered an advantage</li><li>Ability to provide customer service (after training) with clarity, passion, and enthusiasm</li><li>Patience, empathy, and the ability to work under pressure</li><li>Good computer skills<br></li></ul><p><br></p><strong>Benefits</strong><p><br></p><ul><li>We support career development and offer support, advice, and coaching every step of the way.</li><li>Paid training</li><li>Competitive salary and bonuses</li><li>A bright, modern, and exciting place to work in the heart of Casablanca</li><li>Referral bonus of 5.000 Dirhams for employees</li><li>Transportation allowance for evening shifts</li><li>Annual reward and recognition events;</li><li>Teambuilding, incentives, and games to win prizes (phones, electric steps, Nespresso Machines, phones, ..)</li><li>Highly beneficial sponsorships to supplement your salary</li><li>Free weekly supervised sports sessions<br></li></ul><p><br></p>Location<p><br></p>Casablanca (Morocco)
