Customer Relationship Management Lead

Job Description

<p><strong>ABOUT THE ROLE</strong></p><p><br></p><p>Unique Properties is looking to hire a <strong>CRM Lead</strong> to join our expanding team. The ideal candidate should have extensive experience implementing and managing CRM systems, as well as other website optimization initiatives. </p><p><br></p><p><br></p><p><strong>DUTIES &amp; RESPONSIBILITIES</strong></p><p><br></p><ul><li>Responsible to work for the Digital Transformation of the Company</li><li>Manage the CRM implementation and management processes</li><li>Do Research on digital aspects that can help the company to grow in digital environment.</li><li>Perform testing and implementing new digital assets</li><li>Manage company website and microsites along with external and internal collaborators</li><li>Create and manage landing pages if required for certain campaigns</li><li>Work for Automation and Integration (API &amp; Webhooks)</li><li>Create Webhooks and API bridge for integrating the system and utilize Mulesoft &amp; Zapier for applications integrations</li><li>Responsible to create scripts to automate leads and configure auto dialer in the CRM</li><li>Responsible to manage the CTI Supplier as well as for the CTI, SMS supplier (like Mshastra &amp; Waselny), WhatsApp, Blast campaigns integrations and configuration into the CRM</li><li>Responsible to manage WhatsApp integration supplier – Soon to be change to Digital Engagement Salesforce</li><li>Responsible to Design the algorithms for Workflows, Diagram, Wireframes &amp; ERD</li><li>Build flow charts before the development phase (System)</li><li>Build wireframes or approving wireframes before development phase (Website | Landing pages)</li><li>Lead and manage technical teams (full stack developer), which are taken on-board by the company</li><li>Responsible for Sandbox Testing, Stress Testing, QA, UAT &amp; Implementation Hosting, Domains, Security &amp; Server</li><li>Responsible to manage Salesforce CRM (Frontend &amp; Backend), and work as a project manager of Unique Properties with vendors</li></ul><p><br></p><p><u>Backend</u></p><ul><li>Responsible to managing outsourced teams such as Inspark (Sales Cloud) &amp; Rolustech (Property Base) for development, modifications, testing and implementation of the system</li><li>Responsible to suggest and work on improvements of our CRMs</li><li>Responsible to work as a lead developer and QA tester</li><li>Responsible for adopting all inputs and create an algorithm to resolve and achieve any features required</li><li>Responsible for guiding the team for all migration development</li></ul><p><br></p><p><u>Frontend</u></p><ul><li>Responsible to create users and assigning license</li><li>Responsible for the configuration of the CTI</li><li>Responsible to create requested reports and monthly reports</li><li>Responsible for creating templates</li><li>Responsible for configuring automation &amp; teams</li></ul><p><br></p><p><br></p><p><strong>REQUIREMENTS AND QALIFICATIONS</strong></p><p><br></p><ul><li><strong>Experience in implementation and management processed of CRM (Salesforce) is mandatory</strong></li><li>Bachelors, Masters or associate degree in Software Engineering, Information Technology, Computer Programming or a related field</li><li>Experience in web development and optimizations</li><li>Ability to manage multiple complex projects at a time</li><li>Fluent in English both written and verbal</li><li>Excellent communication and problem-solving skills</li><li>Ability to work independently and as part of a team</li></ul><p><br></p><p><br></p><p><br></p><p><strong>***</strong></p><p><br></p><p><em>We highly appreciate your interest in Unique Properties. Rest assured that if your profile meets the criteria for the position we will most definitely be in touch.</em></p><p><br></p><p><em>Please note that </em><strong><em>only shortlisted candidates will be contacted</em></strong><em>.</em></p><p><br></p><p><em>We thank you for your understanding and wish you the best of luck in your professional advancement.</em></p>