Continuity Manager

Job Description

<strong>Overview<br><br></strong>G42 Cloud is building the MENA region’s largest and most powerful cloud infrastructure designed to make organizations more intuitive, agile and efficient and to solve real-world challenges.<br><br>G42 Cloud’s world-class infrastructure is built to serve governments, special industries and enterprises of all sizes and leverages the power of artificial intelligence (AI) to deliver superior performance. G42 Cloud operates its cloud platform end-to-end, having built best-in-class intelligent Data Centre facilities. G42 Cloud has also deployed thousands of AI enabled GPUs, one of the largest deployments in the world, allowing its engineers to develop and deploy machine learning solutions directly to their customers.<br><br>We are looking for an experienced professional to join the team as Continuity Manager. The successful candidate will be responsible for ensuring that IT services are delivered in a highly available and resilient manner, with minimal impact to business operations in the event of a disruption. The ideal candidate shall have a strong background in IT service management and be well-versed in ITIL framework, with a proven ability to manage complex IT Service Continuity management process in a high-pressure environment.<br><br><strong>Responsibilities<br><br></strong>Key responsibilities:<br><ul><li>Define the process objectives and mission.</li><li>Optimize the process design.</li><li>Manage the end-to-end IT Service Continuity Management process execution.</li><li>Set and monitor performance targets to measure the effectiveness of the IT Service Continuity Management process: define and track KPIs, communicate performance with the relevant stakeholders.</li><li>Plan and manage process improvement opportunities collaborating with the relevant stakeholders.</li><li>Collaborate with cross-functional teams to ensure that IT Service Continuity management process is integrated with other IT service management processes.</li><li>Develop and maintain the IT Service Continuity Management (ITSCM) strategy and policies, procedures, and work instructions.</li><li>Ensure compliance with relevant regulations, standards, and best practices.</li><li>Facilitate communication and awareness of IT Service Continuity Management process and procedures with stakeholders.</li><li>Provide guidance and training to IT staff and business stakeholders on the IT Service Continuity Management process.</li><li>Conduct regular risk assessments and business impact analyses (BIAs) to identify potential threats and vulnerabilitie</li><li>Develop and implement ITSCM plans and procedures to mitigate identified risks and ensure that the company’s cloud services are highly available and resilient.</li><li>Conduct regular ITSCM testing and exercises to validate the effectiveness of the plans and procedures.</li><li>Provide regular ITSCM reports and updates to senior management and other stakeholders.</li><li>Keep abreast of industry trends and best practices in ITSCM and ensure that the company’s ITSCM practices remain relevant and effective.<br><br></li></ul><strong>Qualifications<br><br></strong>Qualifications:<br><ul><li>Bachelor’s degree in Information Technology, Computer Science, or related field.</li><li>10+ years experience in IT Operations/Support with 5+ year’s experience in IT service management, with a focus on IT Service Continuity Management.</li><li>Strong understanding of ITIL framework and related processes – ITIL certification is a must.</li><li>Experience with cloud service management tools, such as AWS, Azure, or Google Cloud would be as advantage.</li><li>Strong analytical and problem-solving skills.</li><li>Experience with cloud services and products would be as advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work collaboratively with other process owners/managers and stakeholders.</li></ul>