Technical Services Analyst

Job Description

<p><strong>Join Our Team as a Technical Services Analyst -</strong></p><p> </p><p>At New Metrics, we believe in creating flawless and sustainable experiences for the drivers of business: clients and employees. Our values of <em>Be Bold, Be Curious, Be Human Centric</em> drive everything we do. Our mission is to make a meaningful difference by empowering businesses and creating human value and lasting experiences wherever we operate.</p><p> </p><p><strong>About the Job</strong></p><p> </p><p>As a Technical Services Analyst you will support the technical design and delivery of Experience Management solutions for customers.</p><p>You will develop and apply your expertise with New Metrics product offerings to deploy solutions that meet our customers’ business needs.</p><p> </p><p> </p><p><strong>Detailed duties and responsibilities:</strong> </p><ul><li>Produce a systematic way that will help interpret business requirements into systems and technology language that can then be easily understood by a technical audience.</li><li>Understand the full picture of how technology is pieced together from working in a diverse organization where different business units have varying needs and objectives.</li><li>Identify gaps between current and desired end-states and deliver Digital and Cloud solutions.</li><li>Participate in technology implementation both from a design as well as configuration and development perspective.</li><li>Provide input into and or create and execute user documentation and training material.</li><li>Test the products or services towards the end of the project program user acceptance testing using and evaluating it for accuracy and usability providing feedback to the project program team.</li><li>Participate in PoCs with business units’ architects and validate complex technical solutions when required.</li><li>Conduct assessment on the impact and outcome of the functions or resolutions before implementation.</li><li>Work with other team members including clients team members to solve technical/ system related inquiries.</li><li>Create reports responsible for analyzing large set of experience and operational data</li><li>Create and maintain comprehensive reports of the analysis and results to be presented and submitted to the management.</li></ul><p> </p><p> </p><p><strong>What We Expect from You</strong></p><p> </p><p>To thrive in this role, we expect you to bring:</p><p> </p><ul><li>A results-driven mentality with proven ability to sell and project a positive, professional attitude.</li><li>The ability to effectively communicate in both English &amp; Arabic.</li><li>High energy with hunter mentality and strong work ethic.</li><li>The ability to work in a team environment.</li></ul><p> </p><p><strong>What You Can Expect From Us</strong></p><p> </p><p>At New Metrics, we are committed to creating an inclusive and supportive work environment.</p><p> </p><p>When you join our team, you can expect:</p><p> </p><ul><li>Continuous development opportunities to enhance your skills and knowledge</li><li>Collaboration with a highly passionate and collaborative team that values diverse perspectives</li><li>Exposure to a global brand known for its commitment to excellence and making a real difference</li><li>A workplace culture that fosters inclusion, creativity, and innovation</li><li>Equal opportunities for growth and development, with a focus on personal and professional advancement</li><li>Subsidized professional qualifications and paid professional memberships to support your career growth</li><li>A comprehensive focus on wellness and well-being</li><li>A commitment to environmental sustainability, creating a positive impact on the world around us</li></ul><p> </p><p> </p><p><strong>Qualifications:</strong></p><p> </p><ul><li>Master’s or bachelor’s degree in Information Technology/Systems, Business/Systems Analysis,</li><li>Experience web technologies, JavaScript – transformation fields, CSS – web-survey design, HTML – advanced survey configuration &amp; email template, XML – data processors and integration technologies/protocols (APIs, REST, HTTP, SFTP, etc.)</li><li>A minimum of 1 year experience with business and technical requirements analysis, modeling, verification, and methodology development.</li><li>Experience in using some query/programming languages or IT Tools to be able to translate business requirements to technical specifications.</li><li>Experience in designing and implementing reporting solutions and self-service analytics using tools such as Tableau</li><li>Advanced skills in data visualization tools like Tableau, QlikView, Power BI</li><li>Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.).</li><li>An industry-recognized project Management qualification such as PMP or Prince 2 and possess either Agile or Scrum certificates – preferred</li></ul><p> </p><p><em>Join our passionate team at New Metrics and make a meaningful impact on the world of experience management! Our values, mission, and culture drive us to create flawless experiences that matter. If you’re ready to delve deeper and contribute to our vision, apply now. We can’t wait to hear from you!</em></p>