Appointments Specialist Full Time

Job Description

<strong><u>About Us</u></strong><p><br></p>Hughston Clinic Orthopaedics has an exciting opportunity to join our family as <strong>Appointments Specialist</strong> at our <strong>Lebanon, TN Office.</strong><p><br></p>At Hughston Clinic Orthopaedics, we put patients first. For over 70 years, Hughston has remained committed to providing high quality patient care. We have several locations in Nashville and the surrounding cities in Middle Tennessee.<p><br></p>Our mission is to provide world-class service for all our patients. We strive to be the best provider in orthopedic care, and continue to support and encourage our patients to resume a more active lifestyle. We are looking for candidates who put the needs of patients above all else, are ethical and honest, treat everyone with dignity and courtesy, and do the right things in the right way.<p><br></p>Hughston offers competitive pay plus comprehensive benefits, including Medical, Dental, Vision, Paid Time Off, Holiday Pay and more. Our 401(k) plan provides a company safe harbor contribution to help you get started in saving for your retirement.<p><br></p><strong><u>Position Goal</u></strong><p><br></p>Assist physicians through greeting, registering and directing patients. Perform a variety of administrative functions that ensure charges are collected, posted and charged as necessary.<p><br></p><strong><u>Position Responsibilities</u></strong><p><br></p><ul><li> Answer multi phone lines and return messages in a timely manner </li><li> Accurately enter patient demographics and insurance information </li><li> Accurately learn each physician’s protocol and apply during scheduling </li><li> Accurately triage and schedule patients with the correct physician </li><li> Accurately maintain physician schedules to include canceling and rescheduling </li><li> Maintain effective oral/written communication with patients, physicians and staff concerning patient appt needs </li><li> Request records and prepare for physician review </li><li> Collect prepayments when required for an appointment </li><li> Collect on all outstanding balances or balances that are in collections prior to scheduling appointment. </li><li> Accurately prepare and initiate daily call reminder system </li><li> As schedule requires, monitor various office equipment for incoming records and file for upcoming appt. </li><li> Assist Office Manager on daily procedures. </li><li> Open and distribute mail. </li></ul><p><br></p><strong>Experience:</strong> Six (6) months experience working in a medical office setting required. Knowledge of AthenaNet and medical terminology preferred.<p><br></p><strong>Education</strong>: High School Diploma or equivalent required.<p><br></p><strong><u>Required</u></strong><p><br></p><strong>Special Qualifications</strong>:<p><br></p><ul><li> Must have working knowledge of HIPAA requirements. </li><li> Must have knowledge of the health care field and medical specialty. </li><li> Must have a valid driver’s license and satisfactory Motor Vehicle Record (MVR) </li><li> Travel is required. </li></ul><p><br></p>The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.