Store Supervisor – FO Irbid

Job Description

<strong><u>Purpose &amp; Impact On Organization<br><br></u></strong>You contribute to the store profitability by:<br><ul><li>Meeting or exceeding store sales and profit targets</li><li>Managing all resources within the store to provide a leading consumer experience</li><li>Driving the proper execution of established policies, procedures, initiatives, and directives<br></li></ul><strong><u>Key Responsibilities</u></strong><ul><li>Support the Store Manager with the commercial success of the Store in the by: -</li><ul><li>Analyzing relevant sales data and make commercials decisions to increase net sales and KPIs (key performance indicators) </li><li>Addressing identified improvement areas in the store, involving the District Manager or other Retail Back Office partners as needed</li><li>Leading the service standards CONNECT-ENGAGE-INSPIRE by example, maximizing the amount of time spent selling and leading team members on the sales floor</li><li>Scheduling team to properly serve consumers, drive sales and execute tasks</li><li>Ensuring the legal and financial integrity of the store</li></ul><li>Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)</li><li>Ensure in-store Brand execution according to established standards and directives</li><li>Ensure all team members are trained on Foundational and Seasonal Brand and product knowledge</li><li>Lead the team and improve how to connect consumers to relevant digital and omnichannel tools to provide a seamless shopping experience </li><li>Lead and coach the store team on all omnichannel related sales tools</li><li>Lead and coach our store team on the digital consumer journey in the store</li><li>Manage all store operations in a systematic and efficient manner, as per established policies and procedures </li><li>Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store</li><li>Ensure merchandise deliveries are processed on the same day they arrive, and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis</li><li>Ensure cash register transactions are processed quickly and accurately</li><li>Lead and implement all applicable loss prevention policies and procedures</li><li>Maintain a safe and productive shopping and working environment</li><li>Comply with all operational policies and procedures and ensure the store team members also comply </li><li>Coordinate team members to execute and maintain an appealing, easy to shop environment for customers by executing visual merchandising and housekeeping standards.</li><li>Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute </li><li>Actively maximizing sales and minimizing loss</li><li>Keeps an up-to-date awareness of our competitors </li><li>Implements improvements to operations and processes contributing to the performance of the store </li><li>Ensure all Omni channel services are managed with operational excellence</li><li>Collaborate productively and respectfully with team members</li><li>Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance</li><li>Seek coaching and learning opportunities to continually improve your performance</li><li>Complete all applicable training programs and effectively apply the learning on the job</li><li>Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all</li><li>Manage the recruitment and training of store team members</li><li>Ensure all HR policies and procedures are adhered to</li><li>Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance</li><li>Work with the Store Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder</li><li>Complete all applicable training programs and effectively apply the learning on the job</li><li>Seek coaching and learning opportunities to continually improve own performance<br></li></ul><strong><u>Authorities<br></u></strong><ul><li>Not Applicable<br></li></ul><strong><u>Key Relationships<br></u></strong><ul><li>Customers</li><li>Peers </li><li>Store Manager </li><li>District Manager </li><li>Vendors and Support Functions (e.g. Visual Merchandising, Facility Services, etc.)</li><li>Local Administration (e.g. mall management)<br></li></ul><strong><u>Knowledge, Capabilities And Experience<br></u></strong><ul><li>Store Management competencies <br></li></ul><strong><u>Minimum Qualifications<br></u></strong><ul><li>Minimum 18 month’s work experience in a sports and/or fashion customer- and commercial-focused retail environment </li><li>A minimum of 12 months of Supervisory/Team Leader experience </li><li>Intermediate numeracy and literacy and advanced verbal communication skills</li></ul>