Guest Service Manager – Rooms
Job Description
<p><strong>Be the change. Join the world’s most visionary developer.</strong></p><p><br></p><p>Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel. We are purpose-driven and committed to people and planet.</p><p>Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism.</p><p><br></p><p>Join us and be part of the positive change for Saudi Arabia and the world.</p><p><br></p><p><strong> </strong></p><p><strong> </strong></p><p><strong>Essential Duties and Responsibilities: </strong></p><p>This position primarily focuses on overseeing guest satisfaction throughout their stay and managing a team of butlers.</p><p>Additionally, serve as the main liaison between the recreation service providers.</p><p><strong> </strong></p><p><strong>Main Tasks:</strong></p><p><br></p><ul><li>Ensuring guest satisfaction: Your ultimate goal is to ensure that all guests have an exceptional experience during their stay. You will be responsible for monitoring guest satisfaction and taking steps to address any issues that arise.</li><li>Lead, train, and supervise a team of butlers, ensuring they deliver personalized and attentive service to guests.</li><li>Develop and implement training programs to enhance butlers’ skills in guest interaction, etiquette, and housekeeping standards.</li><li>Schedule and assign tasks to butlers, including housekeeping duties, ensuring adequate coverage to meet guest needs.</li><li>Act as the primary liaison between the resort and the Recreation Service Provider (e.g., water sports, excursions), ensuring smooth coordination and delivery of services.</li><li>Coordinate with yacht providers and transportation services to ensure smooth and efficient transfers for guests.</li><li>Collaborate with the Recreation Service Provider to develop activity schedules, monitor availability, and address any guest concerns or special requests.</li><li>Maintain a strong working relationship with the Recreation Service Provider, conducting regular meetings to discuss guest feedback, service improvements, and performance evaluations.</li><li>Monitor guest feedback and reviews, promptly addressing any concerns or issues related to both guest services and housekeeping.</li><li>Establish and enforce service standards and procedures for butlers to ensure consistent and high-quality guest interactions.</li><li>Budgeting and forecasting: You will be responsible for developing and managing budgets for the guest services department, as well as forecasting future needs and identifying opportunities for improvement.</li></ul><p><br></p><p><strong>Requirements:</strong></p><p><br></p><ul><li>A degree in hospitality management or a related field and previous experience in a yacht / private villa is preferred.</li><li>Proven experience in a guest service and housekeeping or management role within the hospitality industry.</li><li>Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.</li><li>Engaging and charismatic professional adept at interacting with UHNWI.</li><li>Knowledge of guest service standards and procedures in a luxury yacht or a private villa/island setting.</li><li>Ability to handle guest complaints or difficult situations in a professional and efficient manner.</li><li>Proficiency in computer systems and software applications related to hotel operations.</li><li>Ability to adapt to island living conditions and work in remote environments.</li><li>Flexibility to work in shifts, including weekends and holidays, to ensure smooth island operations.</li></ul><p><br></p><p><strong>Physical Requirements:</strong></p><ul><li>Endurance for standing and mobility throughout the shift.</li><li>Ability to endure hot temperatures when working outdoors during the shift.</li><li>Must be able to talk, listen and speak clearly on telephone, face-to-face and in writing.</li></ul><p><br></p><p><br></p><p><br></p><p><br></p><p><strong>For more information about Red Sea Global, visit:</strong></p><ul><li><strong>Website</strong>: https://www.redseaglobal.com/en</li><li><strong>YouTube</strong>: https://www.youtube.com/watch?v=6ySGZwubomw</li><li><strong>Twitter</strong>: @TheRedSeaGlobal</li></ul>
