IT Help Desk Technician

Job Description

<strong>Responsibilities</strong><p><br></p><ul><li>Responding to customer inquiries and providing technical support via phone, email or chat</li><li>Troubleshooting hardware and software issues</li><li>Diagnosing and resolving network issues</li><li>Documenting all issues and resolutions in our ticketing system</li><li>Escalating issues as necessary to senior-level technicians</li><li>Collaborating with team members to identify trends and implement solutions</li><li>Staying current with industry advancements and sharing knowledge with colleagues</li></ul><p><br></p><strong>Requirements</strong><p><br></p><ul><li>A bachelor’s degree in Information Technology or a related field</li><li>1-2 years of experience in a help desk or technical support role</li><li>WordPress knowledge</li><li>Excellent communication skills</li><li>Exceptional problem-solving and critical thinking abilities</li><li>Knowledge of Windows and Mac operating systems</li><li>Basic understanding of network infrastructure, TCP/IP, and DNS</li><li>Ability to work well in a team-oriented environment</li><li>Knowledge of Active Directory and virtual environments is a plus</li></ul>