Call Center Representative

Job Description

<ul><li><strong>Job Title : Call Center Representative</strong></li><li><strong>Location : Dubai</strong></li><li><strong>Type : Outsourced</strong></li><li><strong>Duration : 6 Months- Extendable </strong></li><li><strong>salary : 5000 AED</strong></li></ul><p><br></p><p><strong>Role and Responsibilities</strong></p><ul><li>Manage large amounts of inbound and outbound calls in a timely manner</li><li>Follow communication “scripts” when handling different topics</li><li>Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>Seize opportunities to upsell products when they arise</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Keep records of all conversations in our call center database in a comprehensible way</li><li>Frequently attend educational seminars to improve knowledge and performance level</li><li>Meet personal/team qualitative and quantitative targets</li></ul><p><br></p><p><strong>Regards</strong></p><p><strong>TASCOUTSOURCING RECRUITMENT TEAM</strong></p>