Hotel Manager – Abu Dhabi Airport

Job Description

<p><strong>About the Company</strong></p><p>Hello! Welcome to Plaza Premium Group, we’re people passionate about “Making Travel Better”. We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don’t need to be from this industry, you do need to be passionate.</p><p><br></p><p><strong>Join our family today.</strong></p><p><strong>Together, we’ll make travel better.</strong></p><p><br></p><p><strong>JOB SCOPE </strong></p><ul><li>Work in conjunction with the General Manager / Senior VP and Corporate HQ to actively manage the property including but not limited to capital projects, customer service, refurbishments, etc.</li></ul><p>JOB REQUIREMENTS<em>:</em></p><ul><li>4 years in a Leadership role in a 4 or 5 star hotel in Dubai or Abu Dhabi is a mandate.</li><li>Hotel Revenue Management background is mandatory and sales will be an advantage.</li><li>Airport experience is an added plus.</li><li>Channel management experience and management of inventory on various distribution channels.</li><li>Chain hospitality group and rooms division experience or exposure will be an advantage.</li><li>Ability to understand a variety of industry issues and develop strategic business plans.</li><li>Analytical &amp; numerical ability to interpret and present financial data.</li><li>Excellent communication skills with ability to present clear &amp; concise information to different stakeholders.</li><li>Problem solving ability on both operational and/or strategic areas.</li><li>Strong interpersonal skills.</li><li>Fluent written &amp; spoken English and local languages.</li><li>The ability to work well in a team environment.</li><li>Excellent analytical skills.</li><li>Excellent leadership skills.</li><li>Excellent planning, organizing, time management skills.</li></ul><p><br></p><p><br></p><p><strong><em>JOB RESPONSIBILITIES:</em></strong></p><ul><li>Assist in the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals.</li><li>Responsible to provide supervision, direction and leadership focusing on the overall hotel from sales, operations to guest services and hotel safety &amp; security.</li><li>Ownership of all hotel manuals and compliance handling including training.</li><li>Participate in the annual budgeting process and business plan development to ensure the smooth operation of the hotel.</li><li>Create monthly forecast and planning of operating staff and cost expenditures to correspond to forecasted sales and costs.</li><li>Monitor actual sales and revenues to determine variance and assess goal accomplishments. Adjust strategies and forecasts accordingly.</li><li>Hold P&amp;L meetings monthly, analyse monthly P&amp;L statements and execute corrective action plans</li><li>Sets and drives KPI for all departments in the hotels.</li><li>Work closely with Sales and Marketing team on revenue management, marketing and sales initiatives.</li><li>Respond to audits that are completed by the company to ensure continual improvement is achieved.</li><li>Manage and develop the Head of Departments and Supervisory team members to ensure career progression and effective succession planning within the hotel and company</li><li>Drive &amp; execute Company’s strategic objectives</li><li>Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action</li><li>Provide timely forecasting and financial projections as required</li><li>Reviewing financial results to highlight successes and identify/rectify areas in need of improvements</li><li>Revenue management knowledge; identify new revenue opportunities, oversee revenue management and distribution strategy and manage day-to-day yield operations.</li><li>Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations</li><li>Comply and exceed hotel and company service standards</li><li>Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction</li><li>Taking appropriate action to resolve guest complaints, monitor comments on external sites</li><li>Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded</li><li>Hold regular briefings and communication meetings with the Head of Departments and Supervisory team members.</li><li>Develop an operating culture with a mind-set towards performance, quality, lean operating techniques, and bottom line results. Driving continuous improvement in all areas of operations</li><li>Recruit, mentor and develop talents and future pipeline</li><li>Participate and lead organizational initiatives to provide a forum for best practices sharing.</li><li>Manage performance review of department heads and supervisory team members.</li><li>Knowledge of the hotel property management systems</li><li>Ensure compliance with all brand standards &amp; local regulations</li><li>Ensure all license requirements are met throughout the hotel</li><li>Maintaining Health, Safety and Security standards within the hotel</li><li>Keep abreast of trends in your area and implement best practice initiatives</li><li>Keep abreast with brand standard and operating guidelines including manuals, checklist, etc.</li></ul><p></p>