Aftersales Manager
Job Description
<ul><li>Responsible for ensuring the efficient and profitable running of the aftersales business including the service and the parts operation divisions.</li><li>Organizes the Aftersales division, controlling resources and assets at a level commensurate with profit targets and achieving high levels of customer satisfaction.</li><li>Able to develop and drive the overall aftersales strategies for brands</li><li>Build, lead, motivate & develop a highly successful team that achieves its objectives</li><li>Formulate departments budget, conduct operative planning, develop, and use various reporting tools to facilitate the department planning and controlling</li><li>Participates in sales forecasts, market research, statistical analysis, and feasibility studies</li><li>Assist together with the rest of management team to handle the relation with our principals, Parts operation, and Service marketing campaigns/promotions for all brands</li><li>Direct, develop and control resources with the object to achieve a high level of customer satisfaction</li><li>Manage all technical operations related to the full products brands and ranges</li><li>Manage the parts operation business to carry out the following duties which include but not limited to Improving the parts turnover ratio</li><li>Apply an effective differentiated parts pricing strategy based on the competition level and the market needs</li><li>Manage the aging parts stock<br></li></ul>
