Call Center Representative
Job Description
<p>We are hiring!</p><p><br></p><p><strong>Position: Call Center Agent</strong></p><p><br></p><p>JR Services, LLC is a US based leading outsource service management company providing 360 BPO solutions.</p><p><br></p><p>JOB DESCRIPTION:</p><p><br></p><ul><li>Manage large amounts of incoming phone calls</li><li>Generate sales leads</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li></ul><p><br></p><p><br></p><p>REQUIREMENTS:</p><p><br></p><ul><li>Proven customer support experience or experience as a Customer Service Agent</li><li>Strong phone contact handling skills and active listening</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li></ul><p><br></p><p>Salary Range: AED 2,500 – AED 3,500</p><p><br></p><p>Apply NOW by sending your CV over to hr@joyrideservices.com</p><p><br></p>
