Service Coordinator

Job Description

<p><strong>Job Description</strong></p><p>This person will have accountability for the coordination of the service administration requirements and be responsible for day to day administration of the role. Must possess a proven track record for timely delivery and customer satisfaction and be proactive in their attitude to work.</p><p><br></p><p><strong>Duties &amp; Responsibilities</strong></p><ul><li>Handle daily call logging, update call status and prepare daily work schedule. Reports pending call status to Service Manager on daily basis for timely actions. Call coordination between Client and Field Services Engineers.</li><li>Daily entry of service reports and Time sheets in SAP for entire technical staff. Create service orders in SAP for warranty spare part replacement in SAP. Track work orders and close all completed work orders before the month end in SAP. Create purchase requisition in SAP</li><li>Maintain the equipment master with timely update of new equipment and update new location of existing equipment. Maintain engineer’s daily, weekly and monthly productivity reports</li><li>Maintain and update leave planner &amp; Sick leave tracker and Maintain records of service reports &amp; site asset record files</li><li>Coordination between Engineers, Service Manager, Project Manager , Assistant Project Manager(Com), PRO &amp; OM</li></ul><p><br></p><p><strong>Diversity &amp; Inclusion</strong></p><p>We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.</p><p><br></p><p><strong>The Individual</strong></p><p><br></p><p><strong>Solid communications skills both verbal and written</strong> and a strong <strong>orientation for customer focus</strong> and teamwork.</p><p>Good language skills in English.</p><p>Language skills in Arabic would be an advantage.</p><p>Ability to plan and coordinate daily tasks, the prioritisation of own workload, ability to build good customer relations.</p><p>Must be organized and systematic with good <strong>attention to detail</strong> and the ability to work under pressure and strict deadlines.</p><p>MS Office – knowledge of <strong>excel is must</strong></p><p><strong>Car and driving licence is must</strong> – there is no public transportation, position is based in Abu Dhabi airport.</p><p><br></p><p><strong>About Smiths</strong></p><p>At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers’ evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.</p><p><br></p><p><strong>About Smiths Detection</strong></p><p>Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.</p>