Guest Service (Receptionist) – Front Office
Job Description
Are you passionate about hospitality and delivering outstanding guest service?<p><br></p>We have a fantastic opportunity for a Guest Service Executive (Receptionist) to join our clients Front Office Department at a prestigious, modern boutique hotel located in The Greens.<p><br></p>In this role, your focus will be to anticipate and fulfil guests’ needs and desires, ensuring we exceed their expectations every time.<p><br></p>You will be pivotal in recognizing all our repeat and significant guests, building and developing personal contact with them.<p><br></p>Your proactive nature will shine as you constantly seek guest feedback and are always a step ahead in anticipating their needs and wants.<p><br></p>Your day-to-day responsibilities will be diverse and engaging.<p><br></p>Upon guests’ arrival, you’ll greet them with warmth, register them into our system, and present room keys nestled in our unique welcome booklet.<p><br></p>You will handle guest payments at the time of their arrival and take care of their billing details.<p><br></p>In the absence of a Guest Services Team Leader, you’ll be there to prepare all necessary amenities for incoming guests and those already with us.<p><br></p>VIP guests will appreciate your dedicated attention and personalized check-in experience.<p><br></p>In this role, it will be important for you to efficiently assist guests throughout their stay with any requirements and enrol them into our Loyalty Membership Program.<p><br></p>The Reception desk is your domain; you’ll ensure it’s always manned, operationally ready, and stocked.<p><br></p>Always upholding the highest standards of confidentiality, you will maintain the privacy of all guests in accordance with our security procedures.<p><br></p>Your detailed knowledge of all services and facilities of our hotel will be evident as you share this with guests.<p><br></p>Punctuality and professional appearance are fundamental, and you will consistently arrive for duty on time and in the correct uniform.<p><br></p>You will also manage the Reception Email Inbox, ensuring all communications are handled efficiently and promptly.<p><br></p>As a resourceful Concierge, you’ll provide advice, help make restaurant reservations, arrange transportation, and much more.<p><br></p>The ideal candidate for this position should hold a diploma or degree equivalent in hotel-related education and have previous hotel experience, either through academic studies or work. Basic computer knowledge, such as experience with Windows, Internet Explorer, and Word, is essential.<p><br></p>Experience with Fidelio/Opera and HotSos would be a plus.<p><br></p>You should have excellent interpersonal and communication skills, fluency in English, and the ability to communicate effectively and respond well to questions and requests. Knowledge of an additional language like Arabic, Russian, Mandarin, or a European language would be advantageous.<p><br></p>A team player, you are also sensitive to other team members and open to diverse nationalities.<p><br></p>Emotionally intelligent, you can anticipate and fulfil guests’ needs during each interaction.<p><br></p>Our clients Guest Service Executive role offers a highly competitive salary and benefits package.<p><br></p>This includes accommodation, flight allowance, medical coverage, life and accident insurance, uniform, laundry services, meals during working hours, retail and leisure discounts, a generous F&B discount, and reduced hotel rates.<p><br></p>Show your interest and apply today!
