Application Support Specialist
Job Description
Responsibilities:<p><br></p><ul><li>Serve as the primary point of contact for technical support and issue resolution related to the DMS application used in automotive dealerships.</li><li>Collaborate with dealership personnel to understand their requirements, troubleshoot system issues, and provide effective solutions.</li><li>Conduct system analysis and diagnosis to identify root causes of technical issues and implement appropriate resolutions.</li><li>Assist in the configuration, customization, and integration of the DMS application to align with dealership processes and workflows.</li><li>Collaborate with cross-functional teams, including developers, business analysts, and system administrators, to implement system enhancements and upgrades.</li><li>Provide training and guidance to dealership staff on using the DMS application effectively and efficiently.</li><li>Monitor system performance, identify potential bottlenecks, and implement proactive measures to optimize system efficiency.</li><li>Stay up-to-date with industry trends and emerging technologies in the automotive DMS space, and make recommendations for system improvements.</li><li>Ensure compliance with security and data privacy policies and regulations related to the DMS application.</li><li>Participate in testing activities, including system integration testing and user acceptance testing, to ensure successful deployment of system changes and upgrades.<br></li></ul><p><br></p>Qualifications:<p><br></p><ul><li>Bachelor’s degree in computer science, information technology, or a related field.</li><li>Proven experience (2 years) as a DMS Application Support Specialist in the automotive industry.</li><li>In-depth knowledge and understanding of dealer management systems, preferably with experience in supporting specific DMS platforms used in the automotive industry (e.g., TITAN DMS).</li><li>Familiarity with automotive dealership processes and workflows, including sales, finance, inventory management, and service operations.</li><li>Excellent problem-solving skills, with the ability to diagnose and resolve technical issues in a timely manner.</li><li>Effective communication skills, both verbal and written, with the ability to communicate technical concepts to non-technical stakeholders.</li><li>Ability to work independently and manage multiple priorities in a fast-paced environment.</li><li>Attention to detail and a commitment to delivering high-quality results.</li><li>Previous experience in automotive dealership operations or working closely with dealership personnel is highly desirable.<br></li></ul>
