GMC Agent
Job Description
<ul><li>Process incoming and outgoing calls accurately.</li><li>Records and controls accurately wake up calls. </li><li>Pages guests in co-operation with concerned departments. </li><li>Records all entries on traffic sheet. </li><li>Assists guest with international calls and directory queries. </li><li>Calls guests by name whenever possible. </li><li>Pages staff members when requested. </li><li>Respect principles of guest privacy, no room numbers given out. </li><li>Handles guest needs or request and reports complaints to the telephone supervisor. </li><li>Reports on log book daily. </li><li>Strictly abides by the standard policies and procedures governing instances or cases of emergency such as fire, bomb scare or any other critical situations. </li><li>Points out to supervisor any defects of switchboard equipment. </li><li>Maintains a clean work environment. </li><li>Complies with hotels’ Health, Safety and Hygiene policy. </li><li>Reports anything considered as health or safety hazard and be aware of IHG Health & Safety Policy </li><li>Performs related duties and special projects as assigned.</li></ul>
