Customer Lifecycle Manager

Job Description

<ul><li>Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationship </li><li>Quarterback sales from lead to purchase; be the main point of contact for Microsoft’s customers, leading the sales strategy, overcoming objections and negotiating success</li><li>Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with Microsoft’s leading cloud technologies</li><li>Obsess over Microsoft’s customers and prospects to deliver a world-class customer engagement experience</li><li>Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers</li><li>Position competitive offerings and solutions in the context of customer needs and experiences</li><li>Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft’s technologies</li><li>Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)</li><li>Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities/day</li><li>Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers </li><li>Collect feedback from customers and articulate it back to the business: “Voice of customer”</li></ul><p><br></p><strong>Requirements</strong><p><br></p><ul><li>High school diploma required, BA/4-year degree preferred</li><li>French speaker is a must</li><li>2-3+ years of sales experience with a proven track record of success is required. Minimum 1 year IT industry experience required. Minimum 1 year of sales account management or customer management experience required. </li><li>Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs</li><li>Experience working with or selling Azure, Office 365, Dynamics 365 or similar solutions preferred</li><li>Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred</li><li>A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently – drives own personal performance, takes ownership of training and skill enhancement, seek continuous quality improvement</li><li>Strong interpersonal skills, excellent oral, written and verbal business communications skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video and presentations</li><li>General knowledge of the IT industry (with minimum 1 year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately</li><li>Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration</li><li>Solid time management skills and ability to work independently or under supervision with a high level of integrity</li><li>Experience using Microsoft Office Suite applications, Windows OS and Client Relationship Management (CRM) system(s) such as Dynamics 365, SalesForce etc</li><li>Passion for cloud technologies and changing the world</li><li>Language skills:</li><li>English: Intermediate or Fluent (verbal and written)</li><li>Supported market: Fluent or Native (verbal and written</li></ul>