Training and Technical Specialist
Job Description
<br><p><strong>Training and Technical Specialist</strong></p><ul><li>Employees can work remotely</li><li>Full-time</li><li>Disciplines: Sales & Marketing</li><li>Organization: Swagelok UAE (https://uae.swagelok.com)</li><li>Level of experience: Professional</li><li>Region: KSA, UAE, Oman, Qatar and other</li><li>What we promise 1: An international career</li><li>What we promise 2: An adventurous job around the world</li><li>What we promise 3: Being part of the energy transition</li><li>What we ask of you 1: A good command of English</li><li>What we ask of you 2: A pro-active, self-starter attitude</li><li>What we ask of you 3: Experience in the oil & gas and/or petrochemical industry</li></ul><p><br></p><p><strong>Company Description</strong></p><p><br></p><p>Swagelok Metro NY|NJ and our branch offices Swagelok UAE and KSA are the authorized Swagelok Sales and Service Centers for the United Arab Emirates, Saudi Arabia, Oman, Qatar, Bahrain, Iraq, Kuwait, Jordan, Yemen, Pakistan, and Lebanon. </p><p>Our sales & service center in the UAE carries a large in-house inventory in the heart of Jebel Ali Free Zone and provides our customers with the following services:</p><p>• Custom Solutions (Assemblies) Services</p><p>• Evaluation and Advisory Services</p><p>• Training Services</p><p><br></p><p>Our offices are staffed with friendly Customer Service Representatives and knowledgeable Field Engineers and Business Development Managers who can help you optimize your system and select the right products for your application.</p><p><br></p><p>At Swagelok UAE, we treat our people like family. We believe that good people, working toward a common goal, can accomplish anything they set out to do. Working at Swagelok UAE is about creating new horizons and providing safe, reliable fluid system solutions. In a world where population growth, increase of global trade, demand for (new) energy and climate change are driving forces, we challenge you to make your mark in finding innovative and relevant solutions for complex offshore projects. </p><p> </p><p><strong>About Swagelok Company</strong></p><p>Swagelok is a $2 billion, privately-held company founded in 1947 and located in Solon, Ohio. Swagelok Company designs, manufactures, and delivers an expanding range of the highest quality fluid system products and solutions. Through an exclusive network of authorized Swagelok sales and service centers Swagelok Company delivers knowledge, resources, innovations, and value to customers worldwide.</p><p><br></p><p><strong>About Our Promotional Name</strong></p><p>Swagelok UAE is the promotional name for Creximco FZE, the authorized Swagelok distributor for the United Arab Emirates.</p><p><br></p><p><strong>Job Description</strong></p><p>Make your mark and Training and Technical Specialist at Swagelok UAE!</p><p><br></p><p>As a Training and Technical Specialist you will work in a multi-functional team that’s part of Swagelok’s authorized sales & service center in the Qatar, UAE, KSA, Oman. You will provide an extension of Swagelok’s Engineering Services within our region, based out of our sales & service center, for our team and our end users in markets and applications that are strategic and critical to Swagelok. </p><p><br></p><p>The Training and Technical Specialist acts as the technical representative in support of existing installations, product returns, and Site Acceptance Testing (SAT), to provide training and technical support on fluid system products and applications (Swagelok Tube Fitting Essentials, product, equipment)</p><p> </p><p>A Training and Technical Specialist’s primary focus is to provide application knowledge and technical support & training to customers within our region, in order to facilitate the growth of sales of targeted training initiatives, product, service, market segments, key customers and construction projects. Plant visits and customer training are a regular function of the position. In addition, a Training and Technical Specialist will perform and/or assist in evaluations of customer fluid systems to identify areas of improvement, drive plant efficiencies, offer possible solutions via formal reports (FSEAS, HAS, and other technical services), and generate and deliver reports. Coordinating and executing asset management for customers (i.e. Sample cylinder maintenance, VMI’s, rebuilds, etc.) </p><p><br></p><p>The Training and Technical Specialist will be identifying general product types for customer applications, consulting with product SMEs when required, collaborating with cross-functional teams across the organization on technical applications and solutions. Effectively communicating and training others, are essential to success in this position.</p><p><br></p><p>Reporting to the Regional Director to achieve training and technical specialist KPIs, the Training and Technical Specialist will work as a team player to increase training and service sales revenue by engaging with a target list of accounts/assist sales teams. They will deliver Swagelok essential training to customers, ensure day to day training administrations, engage with customers through site visits, identify and assess new opportunities for our company, and work with customers as part of the sales or services process.</p><p><strong>Qualifications & Experience</strong></p><p><br></p><p>The ideal candidate is a self-starter who will be passionate about delivering first class customer service to our customers and traveling across our service area! They will be an excellent communicator who can deliver engaging fluid system training with clarity and enthusiasm.</p><p><br></p><p>In addition, you will have:</p><ul><li>Experience in Customer Training, Technical Service or relevant customer facing experience.</li><li>Experience in fluid system training.</li><li>Strong interpersonal skills and the ability to interact effectively with senior management.</li><li>Strong planning and organization skills.</li><li>Ability to adapt training to suit customer needs, lead initiatives and drive process improvements.</li><li>Ability to prioritize and manage multiple tasks, act independently and exercise good judgment.</li><li>Ability to creatively use resources and adjust to changes in a fast-paced environment.</li><li>Strong presentation Skills – The set of techniques and skills required to successfully present training processes (internally) and system and solution features (externally).</li><li>Education level with an engineering background.</li><li>Upstream and/or Downstream project experience, including knowledge of oil & gas processes, technologies, designs, and operations</li><li>3-5 years of industry experience with fluid controls, as an engineer (e.g., instrumentation, mechanical, electrical).</li><li>Ability to interpret P&ID diagrams and fluid schematics</li><li>Mechanically inclined regarding utilization of tools and equipment</li><li>Ability to operate independently to solve problems and make sound technical decisions</li><li>A proactive team player with a positive mind set of getting the job done in time</li><li>The Training and Technical Specialist is next to a dedicated role also a grow position in the Services team. We are searching for a team player who is eager to build up experience as a Trainer with a mindset to become a knowledgeable Training and Technical Specialist for the future.</li><li>Experience with standard software packages (i.e., Office, AutoCAD, SolidWorks)</li><li>Clear and effective communication skills; ability to train others</li><li>Good English language skills</li></ul><p> </p><p><strong>Qualifications</strong></p><p><br></p><p><strong>What you can expect</strong></p><p><br></p><ul><li><u>A dynamic environment</u>: A job where you can make an impact, in a global company, as part of a diverse, international team of fluid system experts. </li><li><u>Rewarding conditions</u>: a competitive salary,</li><li><u>Career and personal development</u>: Plenty of opportunities to realize your full potential. Challenge yourself with (online) courses in our Swagelok University, complete Product Selection Certification, as appropriate for sales & service centers.</li><li><u>Swagelok Field Engineering Team:</u> Develop your field engineering skills, have fun with your peers and attend Swagelok courses, third-party training, social activities and business meetings within our region to expand overall competence individually and of the team. Networking and knowledge sharing are a vital part of Swagelok Field Engineering as well. </li></ul><p> </p><p><strong>Extra information</strong></p><p><br></p><ul><li><u>Your team</u>: You work in multidisciplinary teams with Swagelok colleagues from all over the world. You are part of the Services team within Swagelok UAE. You will report to the Regional Director and Director of Sales.</li><li><u>Where you will work</u>: You will mainly work across our service area supporting our end customers.</li><li><u>Full/part-time job</u>: This is a fulltime position, for this role you need to be willing to spend short periods abroad.</li><li><u>Next steps</u>: Apply easily by completing the online application form. Interviews are held online or in the office. Once it’s clear we’re a good match, we’ll make you an offer – and look forward to welcoming you to the company. </li></ul><p><br></p><p><strong>Additional Information</strong></p><p><br></p><p>We are more than happy to answer your questions about the position of <strong>Training and Technical Specialist.</strong> Please contact mary.kiarie@swagelok.com, HR Manager via +97148809541</p>
