Regional Account Manager – Industrial or Technology

Job Description

<p><strong>Regional Account Manager – Industrial or Technology</strong></p><p><br></p><p><strong>YOUR ROLE</strong></p><p><br></p><p><br></p><p>The position will be accountable for managing, directing, and leading large customers (LA nominated and non-LA nominated within the Middle East &amp; Africa region for Industrial/ Technology sector.</p><p><strong> </strong></p><p><br></p><p><strong> </strong></p><p><strong>WHAT ARE YOU GOING TO DO?</strong></p><p><br></p><p><br></p><p>· Coverage: Middle East &amp; Africa (MEA) region covering all CEVA countries.</p><p>· Identify global, regional &amp; local business opportunities within the Industrial or Technology sector industry.</p><p>· Generate profitable sales in both new and existing accounts that meet and exceed the new business revenue goals relating to the portfolio of customers assigned, controlled and payable within the MEA region.</p><p>· Ability to understand unique customer supply chain requirements in across all CEVA vertical sectors.</p><p>· Retention is mission critical to the role. Senior relationship management and service execution are two key components to insure account retention is achieved. Retain, grow portfolio of accounts across all product/service types within CEVA.</p><p>· Drive collaborative efforts between country and product leaders within CEVA to meet the needs of customers in region.</p><p>· Prospecting for all potential opportunities and delivering compelling Value-Add Solutions</p><p>· Develop and execute an Account Plan for the customer that will encompass a strategic roadmap defining multi-year growth, targets by product.</p><p>· Ability to work in a matrix organization along with virtual teams &amp; build strong internal relationships with Sponsor/Global/Regional/Sector team leaders as required for the account.</p><p>· Build strategic relationships with key contacts within customer organizations to understand opportunities for creating value.</p><p>· Conduct regular business review meetings for all customers and drive meeting content to ensure operations, support and execution teams are present to support these reviews.</p><p>· Responsible to communicate all expectations on these review meetings to the operations and support teams for implementation or improvements.</p><p>· Develop a deep understanding of business streams of each customer and a detailed relationship map for each account designated using CEVA’s CRM system (C-View).</p><p>· Leverage existing solutions to penetrate account growth and development (example: Use of case studies and key solutions within CEVA)</p><p>· Work with implementation teams on new projects to ensure customer expectations are communicated.</p><p>· Work to define all customer reporting requirements with customer (Country/Regional/Global Levels and all KPI Service Metrics) with customers to be reviewed in business meetings conducted.</p><p>· Lead and work with customer to resolve all contractual and commercial decisions in compliance with CEVA policies and terms.</p><p>· Accurate and timely update of all customer engagement activities and opportunities within C-View.</p><p>· Perform other duties as assigned by the line manager.</p><p><br></p><p><strong> </strong></p><p><strong>WHAT ARE WE LOOKING FOR? </strong></p><p><br></p><p>▲ Bachelor’s Degree or higher education</p><p>▲ Forwarder / Airline and/or Ocean education</p><p>▲ Minimum 5 years of experience in the freight forwarding and contract logistics industry.</p><p>▲ Minimum 5 years of experience in handling industrial customers</p><p>▲ Proven track record in BD/sales roles</p><p>▲ Ability to communicate, present and influence all levels of the organization, including executive and C-level.</p><p>▲ Proven ability to drive the sales process from plan to closure.</p><p>▲ Proven ability to articulate the distinct aspects of products and services.</p><p>▲ Knowledge regarding industry topics such as C2K, EDI standards, IATA rules, compliance etc.</p><p>▲ Analytical and project management skills</p><p>▲ Operations trouble-shooting capability</p><p>▲ Excellent listening, negotiation, and presentation skills</p><p>▲ Excellent verbal and written communications skills</p><p>▲ Strong relationship builder at senior level</p><p>▲ Strong collaboration skills internally and externally</p><p>▲ Experience within MEA region</p><p><br></p><p>WHAT DO WE HAVE TO OFFER?</p><p><br></p><p>With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer attractive package/ benefits and bonus scheme that includes medical insurance, life assurance and family benefits. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.</p><p><br></p><p>ABOUT TOMORROW</p><p>We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.</p>