Ops & Customer Service – Freight Forwarding, Saudi Arabia

Job Description

<p><strong>JOB PURPOSE</strong></p><ul><li>Build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction.</li><li>Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.</li></ul><p><br></p><p><strong>KEY ACCOUNTABILITIES</strong></p><ul><li>Manage file creation and all services associated with freight forwarding and logistics.</li><li>Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided.</li><li>Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.</li><li>Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files.</li><li>Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed.</li><li>Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.</li><li>Liaise with internal Network and external Partner Agents in order to guarantee the best possible service assistance.</li><li>Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file.</li><li>Network with Operations colleagues to ensure proper support is given in case of workflow overload.</li></ul><p><br></p><p><strong>EXPERIENCE </strong></p><ul><li>At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service.</li><li>Freight Forwarding experience is mandatory.</li></ul><p><br></p><p><strong>SKILLS </strong></p><ul><li><strong>Freight Forwarding </strong>– Solid and demonstrated working knowledge of the Freight Forwarding Industry.</li><li><strong>Agile Skills</strong> – Ability to prioritize multiple tasks to meet various deadlines.</li><li><strong>Computer Skills</strong> – Intermediate computer skills with a proficiency in MS Office (Outlook, Word, Excel &amp; PowerPoint).</li><li><strong>Analytical Skills</strong> – Strong analytical skills including ability to analyze numbers and attention to detail.</li><li><strong>Communication </strong>– Effective verbal, written, and interpersonal skills. Ability to communicate with clients, carriers, other forwarders, vendors.</li><li><strong>Languages</strong> – You speak and write fluent English – additional languages are a bonus, but not a must.</li></ul>