IT MANAGER

Job Description

<strong><u>About Four Seasons Hotels And Resorts</u></strong><p><br></p>Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do.<p><br></p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.<p><br></p><strong><u>About Four Seasons Hotel Rabat Kasr Al Bahr, Morocco</u></strong><p><br></p>This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.<p><br></p><strong><u>The Role Of IT Manager</u></strong><p><br></p><ul><li> Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.</li><li> Must have strong interpersonal skills and be able to relate to all levels of staff.</li><li> Must be able to assist hotel guests with technical requirements and issues.</li><li> Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.</li><li> Assist in other areas of the accounting office as needed.</li><li> Ensure critical systems, specifically OPERA Property Management System, Call Accounting, HSIA, PABX and Micros-Simphony Point of Sales, computer systems are available twenty-four (24) hours per day.</li><li> Establish and maintain user procedures and hardware familiarization for all systems.</li><li> Provide administration services, to include; contribution to technology capital and operating budgets.</li><li> Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.</li><li> Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.</li><li> Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.</li><li> Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.</li><li> Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.</li><li> Assist in the co-ordination of new acquisitions and major projects as required.</li><li> Participate in property-level, corporate-initiated technology implementations.</li><li> Good knowledge and support for Desktop OS and applications including patches.</li><li> Provide direct guest support and quality support to function rooms and conference services.</li><li> Administer Microsoft O365, connection to global VPN and other communication tools.</li><li> Assist in the process of systems backup and recovery procedures.</li><li> Assist in management of third party vendors.</li><li> Provide 24 / 7 support for mission critical systems.</li><li> Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired &amp; wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).</li><li> Recommend new applications as requested by hotels to streamline business processes.</li><li> Implement technology “best practices”.</li><li> Provide HSIA Guest and Customer support when no contract with third parties exists.</li></ul><p><br></p><strong>Our Ideal Assistant Director of Information Technology candidate will have:</strong><p><br></p>At least two years of experience as an IT Manager, and a University/College education with a major in Information Technology. You should be a business manager with strong business, resources and project planning experience, network-building and trouble-shooting skills and knowledge of hospitality applications and interfaces.<p><br></p>You should have the highest level of integrity and transparency, strong interpersonal and relationship-building skills to work with cross-functional teams, the ability to prepare and deliver reports, effective presentations and to facilitate meetings, and a desire to promote a continuous learning environment that creates an atmosphere for professional development opportunities.<p><br></p><strong>Hotel opening experience would be preferred, Fluency in French, Arabic and English is a must for this location, and you should have eligibility to work in Morocco. </strong><p><br></p>Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts, and residences around the world, making us an undisputed “employer of choice.”