Duty Manager for Waldorf Astoria Dubai International Financial Centre

Job Description

A Duty Manager for Waldorf Astoria Dubai International Financial Centre works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.<p><br></p><strong>What will I be doing?</strong><p><br></p>As a Duty Manager for Waldorf Astoria Dubai International Financial Centre, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<p><br></p><ul><li>Engage Guests in conversation and provide assistance</li><li>Manage, record, and resolve promptly all Guest complaints</li><li>Meet and greet VIP Guests and major corporate clients upon arrival</li><li>Coordinate the services and special facilities provided to long-stay Guests</li><li>Understand all procedures and ensure they are applied</li><li>Stay updated with all hotel products, services, policies and emergency procedures</li><li>Monitor Guest satisfaction reports and implement actions to improve results</li><li>Handle, record and follow through with management issues or emergencies that arise</li><li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li></ul><p><br></p><strong>What are we looking for?</strong><p><br></p>Duty Managers for Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<p><br></p><ul><li>Previous experience of at least 2 years as Duty Manager in Luxury properties</li><li>Good knowledge of Health and Safety and security procedures</li><li>Calm, efficient and the ability to work well under pressure</li><li>Excellent leadership skills and exceptional communication skills</li><li>A passion for delivering exceptional levels of guest service</li></ul><p><br></p><strong>Work Locations</strong><p><br></p>Waldorf Astoria Dubai International Financial Centre<p><br></p><strong>Schedule</strong><p><br></p>Full-time<p><br></p><strong>Brand</strong><p><br></p>Waldorf Astoria Hotels &amp; Resorts<p><br></p><strong>Job</strong><p><br></p>Guest Services, Operations, and Front Office