Assistant Operations Manager Ladies Country Club

Job Description

<p>The Al Bateen Ladies Country Club is a luxurious and exclusive country club providing the ultimate experience for women. Our core value is wellness and we propose a safe and comfortable environment designed to energize, resource, relax, socialise and enjoy. We are looking for people to join our team who embody these values.</p><p><br></p><p>As an Assistant Operations Manager in the hospitality industry in Abu Dhabi, your role would involve assisting the operations manager in overseeing the day-to-day operations of a hospitality establishment, such as our ladies country club. Your responsibilities may vary but here are some common tasks you might be involved in:</p><p><br></p><ol><li>Staff Management: Assist in recruiting, training, and supervising staff members. This includes setting work schedules, conducting performance evaluations, and addressing any staff-related issues or concerns.</li><li>Guest Satisfaction: Ensure that guests have a positive experience by monitoring the quality of service provided, addressing guest complaints or concerns, and implementing improvements based on guest feedback.</li><li>Operational Efficiency: Work with the operations manager to develop and implement efficient operational procedures and systems. This may involve streamlining processes, optimizing resource allocation, and ensuring compliance with industry standards and regulations.</li><li>Financial Management: Assist in budgeting and financial planning, monitoring expenses, and identifying cost-saving opportunities. Collaborate with the finance department to ensure accurate financial reporting and adherence to budgetary goals.</li><li>Inventory and Procurement: Oversee inventory management, including monitoring stock levels, conducting regular audits, and coordinating with suppliers for timely procurement of goods and services.</li><li>Health and Safety Compliance: Ensure compliance with health, safety, and hygiene standards. Implement and enforce protocols to maintain a safe and secure environment for both staff and guests.</li><li>Communication and Coordination: Foster effective communication and collaboration among various departments, such as housekeeping, food and beverage, front office, and maintenance. Coordinate with other managers and departments to ensure smooth operations and resolve any interdepartmental issues.</li><li>Special Events and Projects: Assist in planning and organizing special events, conferences, or projects as required. This may involve coordinating with event planners, managing logistics, and overseeing event execution.</li><li>Market Analysis: Stay updated on industry trends, market conditions, and competitor activities. Analyse data and identify opportunities for business growth or improvement.</li><li>Training and Development: Support staff training and development initiatives to enhance skills and improve service quality. Conduct regular training sessions and workshops for staff members.&nbsp;</li></ol><p><br></p><p>Qualifications and Skills:&nbsp;</p><ul><li>Bachelor’s degree in Hospitality Management, Event Management, or a related field.</li><li>Proven Experience as an Assistant Operations Manager in the hospitality industry.</li><li>In-depth knowledge of event planning principles, logistics, and best practices.</li><li>Strong organizational and time-management skills to handle multiple teams simultaneously.&nbsp;</li><li>Excellent communication and interpersonal skills to interact with clients, vendors, and internal teams.&nbsp;</li><li>Proficiency in using management software and Microsoft Office applications.&nbsp;</li><li>Creative thinking and problem-solving abilities to overcome challenges during day to day operations.&nbsp;</li><li>Ability to work well under pressure, meet deadlines and adapt to changing daily requirements.</li><li>Knowledge of Abu Dhabi’s hospitality industry and local regulations is a plus.</li><li>Fluency in English is required. Knowledge of Arabic is advantageous.</li></ul>