Sales Capability Associate – Customer & Distributor Management

Job Description

<strong>Responsibilities</strong><p><br></p><strong>Functional Responsibilities:</strong><p><br></p><ul><li>To ensure all customer orders are processed through the system in line with KPI’s.</li><li>Download MT / Distributor customer orders from the customer portal and process them in Back office system using agreed tools and steps to ensure the accuracy and efficiency of the orders</li><li>Process all other types of orders received from the customers directly and/or sales team ensuring in line with the agreed KPI’s</li><li>Reporting results and being able to improve any misses in a systematic approach.</li><li>Monitor all sales orders daily to ensure their correctness and communicate to sales team and seek guidance on any issues as needed.</li><li>Follow up with Sales teams to ensure correct customer master data in place.</li><li>Regular follow up with Key account Managers to ensure proper and correct data are in place and all orders are following the agreed patterns.</li><li>Address any customer enquiries, and escalate to Supervisor as needed</li><li>Other Ad-Hoc reporting/tasks as directed by Supervisor</li></ul><p><br></p><strong>People Responsibilities</strong><p><br></p><ul><li>Develop winning relationships with the Cluster Field Sales Leadership and Sales Operations teams, ensuring highest levels of agility and support are provided</li><li>Support the Cluster Sales Lead with all initiatives to improve GBS service offerings</li></ul><p><br></p><strong>Qualifications</strong><p><br></p><ul><li>Degree qualified in Business / Commerce (MBA Preferred)</li><li>Builds robust and successful working relationships</li><li>Strong written and verbal communication skills</li><li>Excellent organisation and prioritisation skills</li><li>Proactive, responsive and results driven</li><li>Highly proficient in Microsoft Office programs</li></ul>