In-House Recovery Officer

Job Description

<br><br><strong>Role       : In-House Recovery Officer<br></strong> <strong>Location :</strong> <strong>Abu Dhabi   </strong>                      <br><br> <strong>Role Purpose:<br><br></strong> The In house Recovery officer is responsible for managing the activities for the recovery &amp; portfolio allocated to him. He is also responsible for planning and follow-up on the daily operations in the collection department.<br>     <br> <strong>Key Accountabilities of the role      <br><br></strong> Resolve past due accounts for an organization, by contacting debtors by phone and written correspondence at their mail address /residence and place of employment.<br><br> <ul><li> Locate and notify customers of delinquent accounts by mail, telephone, or personal visits in order to solicit payment</li> <li> Ensure that the monthly target are achieved</li> <li> Manage the day to day functions for recovery efficiently and effectively</li> <li> Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of         deceased customers.</li> <li> Trace delinquent customers to new addresses </li> <li> Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.</li> <li>Document all the customer activities (contact phone, filed visit&amp; meeting)</li> <li> Advise customers of necessary actions and strategies for debt repayment.</li> <li>Ensure commitment to the collection policy</li> <li>Understand and constantly evaluate the process through self-assessment</li> <li> Participate in training program to improve skills</li> <li>Achieve productivity targets communicated by MI team on daily basis.<br>  </li> </ul> <br><br><strong>Specialist Skills / Technical Knowledge Required for this role:<br><br></strong> <ul><li>Strong Knowledge of market and industry characteristics and trends</li> <li>Deep knowledge in central bank regulations</li> <li>Deep knowledge in the collection practices in the local market</li> <li>Ability to coach other employees and provide guidance</li> <li>Strong business acumen</li> <li>Problem analysis and problem resolution skills</li> <li>Possess advanced mathematical and analytical skills. </li> <li>Excellent verbal and written communication skills.  </li> <li>Strong knowledge to create financial spreadsheets and reports</li> <li>Strong ability to analyze financial data and reports.</li> <li>Strong management  leadership skills</li> <li>Stay in contact with all the departmental levels</li> <li>Evaluate and coordinate development of the collection department </li> <li><br> <strong>Previous experience:</strong></li> <li>At least 5 years relevant experience in banking</li></ul>