ENGINEERING SYSTEMS SUPPORT V
Job Description
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.<p><br></p><strong><u>Job Overview</u></strong><p><br></p>TE Connectivity’s Engineering Systems Teams conduct analysis, evaluation, design, modification, testing and implementation of enterprise-wide systems across engineering, product management and related functional areas. They perform analysis of systems specifications and use the latest analytical/diagramming tools to represent business/technical processes. TE’s Engineering Systems Teams also develop conversion and system implementation plans, prepare and obtain approval of system and programming documentation, recommend changes in development, maintenance and system standards, coordinate system upgrade activity and train user personnel in the conversion and implementation of the system.<p><br></p><strong><strong>Short Description</strong></strong><p><br></p><ul><li>Capturing new business requirements and communicating them with the Digital team.</li><li>Interpret business requirements and simplify them for easy analysis of top management to make strategic business decisions.</li><li>Deployment of digital tools in the different areas including end-users training and day-to-day support providing</li><li>Participates in all test phases of implementation and highlight issues accordingly</li><li>Highlight and share key milestones/accomplishments/Roadblocks on the project schedule.</li><li>Ensure incidents are resolved, requests are filled, and the customer communication process is complete, and feedback provided.</li><li>Documents solutions/results about incidents/demands in the ticket management system</li><li>Provides either remote (phone, remote-control) or onsite support</li><li>Ensure all implemented digital tools including their infrastructure are in optimal condition.</li><li>Track issues from reporting to resolution while updating the internal knowledge base and/or communicating learning with internal business units</li><li>Follow up the concerned TEIS support teams regarding on the resolution to open tickets.</li><li>Providing initial fault diagnosis for minor issue and coordinating with all levels</li><li>Document processes, procedures, and technical resolutions</li></ul><p><br></p><strong><u>What Your Background Should Look Like</u></strong><p><br></p>BAC+5<p><br></p>1 year ( or less) of relevant experience<p><br></p><strong><strong>Competencies</strong></strong><p><br></p>Values: Integrity, Accountability, Teamwork, Innovation
