Area Coach
Job Description
– Analyze and manage financial results of the assigned units to ensure maximum profits are balanced with great QSC and customer satisfaction.<br>- Ensure on a daily basis that the units are staffed optimally based on restaurants TPLH targets, restaurants are clean, inventory levels are appropriate and equipment is working properly.<br>- Coach and develop assigned Area Coaches and RGMs<br>- Maintain an in-depth understanding of all applicable brand standards, ROCC, GES, and all procedures and protocols to maximize sales and transactions.<br>- Analyze ROCC, GES and all other tools to identify patterns / trends and take corrective actions as needed.<br>- Maintains an in-depth understanding of Health & Safety standards and all procedures to comply with the country law<br>- Ensures an exceptional level of food quality, service, ambience and overall customer satisfaction.<br>- Monitors and maintains all quality control records and ensure compliance with Quality Assurance standards<br>- Ensures that all products are prepared and presented in accordance with Brand and Americana standards<br>- Identifies and executes promotions, terminations, transfers, rewards and recognition, or any other associate status changes in the business.<br>- Analyze the P&L to control all operations costs, i.e. food cost % vs. plan, waste vs. plan, labor cost vs. plan and provide corrective coaching to ACs and RGMs.<br>- Conduct Weekly Sales Review, monitors progress towards country goals and assigns ACs to meet those objectives.<br>- Review & monitor Acute Case action plans<br>- Partners with Ops Excellence Team to drive continuous improvement in the business.
