Technical Support Analyst

Job Description

<p><strong>About ROGII</strong></p><p><br></p><p><strong>Get ready to buckle up and meet the powerhouse that’s revolutionizing the Oil &amp; Gas industry – ROGII!</strong></p><p><br></p><p>We’re a dynamic team of tech enthusiasts who are not afraid to take risks and bring innovation to the forefront with our comprehensive software solutions. Here at ROGII, we’re all about optimizing well operations and streamlining workflows for clients all over the world. And we’ve been smashing that goal out of the park with products that have been adopted by over 350 clients worldwide!But hey, we’re not your average team. We’re made up of ROGII Stars – creative, out-of-the-box thinkers who are always developing and improving our products with our users in mind, and you can find us all around the world. With each new day, we’re pushing the boundaries of what’s possible in our industry and having a blast while we do it.Now, here’s your chance to join our team and help us continue being the unparalleled leader in our field. Join the revolution and let us help you lead the digital transformation for the Oil &amp; Gas industry. We’re seeking our next ROGII Star who can help us scale towards that goal.</p><p><br></p><p><strong>Let’s ROGII and lead the digital transformation for the Oil &amp; Gas industry together! Are you ready to embrace the future with us?</strong></p><p><br></p><p><strong>About the role:</strong></p><p><br></p><p><strong>Job Type:</strong>&nbsp;Full-time.</p><p><strong>Location</strong>: Successful candidate must be a resident of Doha-Qatar or Abu Dhabi-United Arab Emirates</p><p><br></p><p>The Technical Analyst will join our team to provide users with outstanding technical support and training for our products, including StarSteer. The ideal candidate should have a passion to provide technical demos and trainings for our clients. We are looking for a client-focused individual who works well in a fast-paced environment, and who has a technical background in the geosciences.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><ul><li>Provide Technical sales &amp; workflow presentations to clients (online and in person).</li><li>Onsite support and multi-day trainings with clients with some travel required.</li><li>Customer Technical Support (phone, email) including possible calls during evenings and weekends.</li><li>Supporting our sales team with engaging technical demonstrations.</li><li>Tracking of client’s bugs and new features requests.</li><li>Other tasks related to all above.</li></ul><p><br></p><p><strong>Requirements:</strong></p><p><br></p><ul><li>4-year degree in Earth Sciences or Engineering.</li><li>Intermediate to Advanced ability with StarSteer geosteering software.</li><li>Strong knowledge of drilling operations and operations geology workflows.</li><li>Geologic knowledge of a variety of North American plays and play types.</li><li>Strong communication skills, both written and spoken; experience creating and delivering presentations.</li><li>Working knowledge of Microsoft office products and Google Docs.</li></ul><p><br></p><p><strong>Additional beneficial experience:</strong></p><p><br></p><ul><li>Working knowledge of Python.</li><li>Experience with geoscience software (Petrel, Kingdom, GeoGraphix, etc).</li><li>Computer science and/or IT troubleshooting experience.</li><li>Customer service experience.</li></ul><p><br></p><p>At ROGII, we value diversity and are committed to creating an inclusive environment for all employees. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are passionate about accounting and want to be part of a dynamic team that is revolutionizing the Oil &amp; Gas industry, we encourage you to apply for this exciting opportunity.</p>