Collector

Job Description

<p><strong>Responsibilities:</strong></p><p><br></p><ul><li> Adheres to the company collection policies to ensure consistent application of all collection processes.</li><li>Follow collection procedures and controls in line with corporate governance standards as determined by the credit &amp; collection committee.</li><li>Traces and personally visits customers whose accounts are delinquent in order to solicit payment of the outstanding debt.</li><li>Traces delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors, etc. in order to collect the outstanding amounts from customers.</li><li>Collect the due amount from customers as per the scheduling plan set by the collection supervisor.</li><li>Visit the over-dues customers and report their payments status to the collection supervisor.</li><li>Advises customers of necessary actions/options that are required with regard to the settlement of the debt amount.</li><li>Refers all queries and problem situations to the supervisor for further action.</li><li>Submits a report immediately after each customer visit to ensure proper recording and updating in the system with the latest information regarding the location of the customer and settlement details.</li><li>Maintains and updates all allocated files, such as recording address changes and referring the records of deceased customers to write-off, share it with the collection supervisor.</li><li>Provide activities daily, weekly, monthly or whenever requested report on the collection progress.</li></ul><p> </p><p><strong>Qualifications and requirements: </strong></p><ul><li>Diploma or Bachelor’s degree in, Accountant, Business Administration or a related major.</li><li>Has good computer knowledge and command over Microsoft Office.</li><li>Strong communication/interpersonal skills.</li><li><span>Excellent communication skills.</span></li></ul>