Utilities Solutions Engineer
Job Description
<ul><li>Apply growing technical knowledge (e.g. SAP, Java, .NET) to solve application issues with limited risk/complexity.</li><li>Under general direction integrate technical knowledge and business understanding to create effective solutions for GIZA SYSTEMS and for customers.</li><li>Exercises independent judgment within defined parameters.</li><li>Develops expertise and practical knowledge of applications within business environment.</li><li>Resolve routine in-scope technical incidents independently.</li><li>Work with team members to resolve more complex incidents.</li><li>Document known errors and workarounds. identify and action escalations in line with defined policy</li><li>Under general direction implement changes/solutions to meet customer needs within area of technical responsibility.</li><li>Understand and escalate scope changes per change control process.</li><li>Ensure Configuration Management Database (CMDB) entries are complete and accurate.</li><li>Understand the GIZA SYSTEMS solutions set and be able to apply these solutions to meet customer needs within area of responsibility.</li><li>Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc.).</li><li>Set expectations with customers and/or internal businesses/end users within defined parameters.</li><li>Work as part of a team, which may be virtual and/or global.</li><li>Acts as team member by providing information, analysis and recommendations in support of team efforts.</li><li>Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility.</li><li>Monitor performance checkpoints.</li><li>Responsible for executing recovery actions.</li></ul><p><br></p><strong>Requirements</strong><p><br></p><ul><li>BSC. of Computer Science or any related field.</li><li>XML Knowledge and hands-on experience</li><li>Unix/Linux Knowledge and hands-on experience</li><li>Object Oriented Concepts</li><li>Web services Knowledge</li><li>SQL knowledge</li><li>Strong customer empathy and customer focused</li><li>Innovative, team oriented and problem solver</li><li>Excellent interpersonal and communication skills</li><li>Highly developed, process oriented skills for troubleshooting, problem solving and problem resolution</li><li>Excellent time and priority management skills</li></ul>
