Technical Support Engineer, Skyvera (Remote) – $30,000/year USD
Job Description
Crossover is the world’s #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We’re recruiting this role for our client, Skyvera. Have you got what it takes?<p><br></p>Are you a customer support wizard who is obsessed with delivering a great experience, but you’ve already mastered your current products and are wondering what’s next? Or are you a software engineer looking for a way to get introduced to an immense set of product architectures, domains, and tech stacks? Sure, you could join any new company and learn their handful of products, but we think we have something better.<p><br></p>Skyvera is a product-driven telco software company focused on moving the entire telco industry to the public cloud and redefining how carriers engage with their subscribers. We believe the key to success is a robust, customer-obsessed support organization led by decision-makers with elite customer-facing experience. This role is the highest-level customer support engineer we have. The problems are complex. It’s an immense responsibility, but one that can put you on the fast track to career advancement.<p><br></p>We want our customer service quality to be the #1 reason our customers continue to partner with us year after year. If you’re looking to rapidly improve your skill set and take your career to the next level, then we invite you to join our advanced technical support team to see how we’re transforming telco!<p><br></p><strong><u>What You Will Be Doing</u></strong><p><br></p><ul><li>Impressing customers by solving new and complex problems proactively</li><li>Building on your existing technical capabilities and regularly adding new skills and product knowledge to your toolkit</li></ul><p><br></p><strong><u>What You Won’t Be Doing</u></strong><p><br></p><ul><li>Answering the same questions over and over again</li><li>Providing trivial or basic troubleshooting</li><li>Writing knowledge base articles</li></ul><p><br></p><strong><u>Basic Requirements</u></strong><p><br></p><strong>Technical Support Engineer key responsibilities</strong><p><br></p><ul><li>At least 5 years of experience as a technical support rep/engineer working with Windows Server and Linux</li></ul><p><br></p><strong><u>About Skyvera</u></strong><p><br></p>Skyvera maintains your legacy, on-premise software, while reimagining its cloud-native future.<p><br></p>There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!<p><br></p><strong>Working with Crossover</strong><p><br></p>This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $15 USD/hour, which equates to $30,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.<p><br></p><strong>What to expect next:</strong><p><br></p><ul><li>You will receive an email with a link to start your self-paced, online job application.</li><li>Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.</li></ul><p><br></p><strong>Important!</strong> If you do not receive an email from us:<p><br></p><ul><li>First, emails may take up to 15 minutes to send, refresh and check again.</li><li>Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.</li><li>Third, we will send to whatever email account you indicated on the Apply form – by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.</li><li>If all else fails, just reset your password by visiting https://www.crossover.com/auth/password-recovery if you already applied using LinkedIn EasyApply.</li></ul> Crossover Job Code: LJ-5068-AE-Dubai-TechnicalSuppo<p><br></p>
